Email

The Email settings tab controls which notification emails Jetonomy sends, what name and address they come from, and how to test your email configuration.

Email settings with From name, From address, and notification type toggles

What You Will Learn

  • Which notification types can be toggled on or off
  • How to set your community's From name and From address
  • How to send a test email to confirm delivery
  • How to connect an SMTP plugin for reliable email delivery

Go to Jetonomy → Settings → Email to access these settings.

How Jetonomy Sends Email

Jetonomy uses WordPress's built-in wp_mail() function for all outgoing notifications. This means it is immediately compatible with any SMTP plugin you already use - WP Mail SMTP, FluentSMTP, Postman, or any other. No extra configuration in Jetonomy is needed; just configure your SMTP plugin and Jetonomy benefits automatically.

Tip: On production sites, always use an SMTP plugin with a transactional email service (Mailgun, Postmark, SendGrid, SES). The default PHP mail() delivery is unreliable and frequently lands in spam.

From Name

Setting: email_from_name Default: Your WordPress site name Location: Email tab → Sender section

This is the display name that appears in the From field of every Jetonomy notification email. Use your community or product name - something members will recognize immediately in their inbox.

From Address

Setting: email_from_email Default: WordPress admin email Location: Email tab → Sender section

This is the email address that appears in the From field. Use a dedicated address such as community@yoursite.com or noreply@yoursite.com.

Warning: The From address must be a verified sender with your email service provider. Using an unverified address causes high bounce rates and spam scoring. If you use Gmail SMTP, the From address must match your Google account.

Branding the Email

Two optional fields let you brand every notification email with your own logo and footer line. Both live on the Email tab and are empty by default - leave them blank to send plain, text-only emails.

Email Logo

Setting: email_logo_url Default: Empty (your site name is shown as text instead) Location: Email tab → Sender section

Paste the full URL to a logo image (for example https://yoursite.com/logo.png). The image appears at the top of every notification email. A landscape logo around 200x40px in PNG or SVG works best. If you leave this empty, Jetonomy shows your community name as plain text at the top instead.

Tip: Use an absolute https:// URL hosted on your own site or media library. Relative paths and http:// URLs are blocked by many email clients.

Footer Text

Setting: email_footer_text Default: Empty (placeholder text: "You received this because you are a member of the community.") Location: Email tab → Footer Text section

A short line shown at the very bottom of every branded notification email - typically a reminder of why the member is receiving it. If you leave it blank, the placeholder line above is used.

Notification Toggles

Setting: notification_defaults Location: Email tab → Notification Types section

Each notification type has an independent toggle for both web (in-app bell) and email delivery. The defaults shown here are the site-wide defaults. Individual members can override their own preferences from their notification settings page.

Notification Type Web Default Email Default
Reply to your post On On
Reply to a reply you made On Off
@mention On On
Accepted answer (Q&A) On On
Your idea roadmap status changed On On
New post in followed space On Off
Badge earned On Off
Vote on your post On Off
Moderator action on your content On On
Space join request On On

The values you set here are the starting defaults for new members. Individual members can still override any type from their own notification settings. Use these defaults to keep noisy notification types quiet out of the box without locking members out of re-enabling them.

Note: Vote and badge notifications default to web-only because they can occur frequently. Email for every vote would quickly train members to ignore your community emails entirely.

Test Email

Location: Email tab → bottom of page → Send Test Email button

Click Send Test Email to send a test message to the WordPress admin email address. The test email confirms that wp_mail() is working and that your From name and address are applying correctly.

If the test email does not arrive within a few minutes, check:

  1. Your SMTP plugin's log for send errors
  2. Your spam folder
  3. That the From address is verified with your email provider

Email and Jetonomy Pro

Jetonomy Pro adds two additional email capabilities:

  • Email Digest - daily and weekly summary emails that bundle multiple notifications into one. Members set their preference per notification type.
  • ESP Adapters - native integrations for SendGrid, Mailgun, Amazon SES, and Postmark that bypass wp_mail() for higher throughput and detailed delivery analytics.

Both are managed via Jetonomy → Extensions after installing Jetonomy Pro.

What's Next?

Control the visual appearance of your community - accent color, font inheritance, layout density, and custom CSS.

Appearance Settings →